Terms & Conditions

Class Payments:

Payment for sessions must be made in advance of the first session and is non-refundable. A space in your chosen class is only guaranteed with payment.

Missed Classes:

If you miss a class due to illness, holidays, car trouble, etc., you can do a make-up class at any of our venues during the same term (subject to space).

If extreme weather, or a major incident, prevent us from operating a session, we will try to contact you in advance of your class via email and/or text message, as well as posting on our social media channels. In that situation you will not be charged for the session.

Illness:

If you know or suspect that your child has a condition that could be passed on to others, or put a pregnant mum at risk (e.g. chicken pox), please keep your child at home. Skin rashes or a high temperature can be the first sign of an infectious illness so please seek a doctors advice before attending. Children with diarrhoea and/or vomiting must not attend Tumble Tots until at least 48 hours after their symptoms have gone, or if they have conjunctivitis that is not being treated with antibacterial medication. This also applies to siblings off school.

Hand gel and tissues are always available in our centres for your use to minimise the spread of germs.

Health and Safety:

The safety of your children is our priority, but they remain your responsibility at all times in our under 3’s classes. Support your child as instructed by our staff, keeping tots’ hands free for climbing and balance. In our over 3’s classes, grown-ups are not actively involved but must remain on the premises at all times in case of an emergency, or if your child needs to use the toilet.

Tots are safest in bare feet and wearing shorts, tracksuit bottoms or leggings.

The equipment is for use by Tumble Tots members only. Adults and non-member siblings must not sit or climb on the equipment. Siblings are however welcome to join in at Circle Time, and use the hand-held co-ordination equipment.

In the event of an accident, please inform a member of staff who will alert the First Aider. All accidents must be recorded in the Accident Book and be signed by the child’s parent/carer.

For safety reasons children must not use a dummy while on the equipment. Please encourage your child to leave any blankets/cuddly toys in the car/in your bag. Children need both their hands free for climbing and balance.

Please do not let children on the equipment before or after classes – use the waiting area so that we can safely set-up the equipment for each class.

Please take your child to the toilet before the session starts, if applicable.

No food or drink is to be taken into the equipment area. We may have children and adults attending who have food allergies. Please leave any refreshments in the waiting area. Children can of course access these at any time during the session, but please ensure hands and faces are thoroughly wiped before returning onto the equipment.

Phones can be a distraction and a risk to child safety in class. If you wish to take a keepsake photo, please ask your Class Leader and ensure that only your child is captured in the image.

Cancellation:

Please let us know in writing via email prior to the 1st of the month if you wish to give up your class place at Tumble Tots Newcastle so that we can cancel your monthly subscription and offer your child’s place to the next child on the waiting list.